Mailing Address blocked
So opened my own acct got approved for the hsn card went to place an order with my card straight up with out the flex pay only to have to talk to multiple people one the phone and via online chat only to be told that my home address was blocked for an account my wife had which has nothing to do with my acct. the purchase was going on my account being billed to my card. Apparently they don’t want my money so I guess I’ll just order from qvc instead for a similar item that is actually a little cheaper with more features
So we have ordered from HSN for 6 plus years now. Last night They had a HP.laptop on sale. I bought one and my son who opened up new account (in which Adam on tv said any NEW CUSTOMER gets 10 off, did not MENTION same address cannot be used).
So my son used the coupon code. We also CALLED HSN last night about our orders. Keep in mind my son paid in FULL with bank card, and I did flex pay on my acct. I also ordered 9 pc scrub buddies on separate order.
THEY cancelled BOTH orders today saying SUSPICIOUS ACTIVITY? SAY WHAT?
MY order was shipping to our home, and bank acct matched home address. My son order matched our home address and also his banking acct address. It not like we was shipping them to diff address. Not only did they cancel ALL MY ITEMS ordered, but my husband opened up acct last week so he could Christmas shop.for me, without me knowing. That was ordered on Nov 20th, and they stated they ARE NOT sending that gift either. I am so upset. These were black Friday Christmas gifts that I wait for them to air all year. I will make sure the CEO see this, as we have been legit customers for years. What a way to ruin a relationship. Why couldn’t they have called us, to confirm the orders were legit and not a scam. We are model.customers for years spending thousands with HSN. Such a shame the way we was treated.
After being a HSN customer for years, never a problem with my payments or accounts, HSN sends me a letter telling me they will no longer sell to me. Can you believe this . They says I have returned too many items, maybe I did, BUT NONE OF THE ITEMS WERE EVER USED OR WORN, NEVER!!!! SO THE HOST IS LYING WHEN HE OR SHE SAYS< GET IT HOME< TRY IT, IF YOU DO NOT LIKE IT SEND IT BACK WITHIN 30 DAYS!!!! One of the women that work at the bank the HSN credit card is with called them on a 3 way call for me, tell some one upsstaires that I have perfect credit, & do not understand why they will not sell to me. QVC Has Better clothing anyway. I LOVE Denim & Co.. WalMart does not stop selling to you if you return items with your reciept do they, NO. So HSN YOU CAN PUT IT WHERE THE SUN DOES NOT SHINE!!!!!
I have to agree with the OP. HSN is looking only at the address not at the individual customer trying to place the order. The “address” was not the reason HSN did not get their money. Block the wife from ordering but the husband who should be able to order.
That is beyond dumb i get stopping her from placing orders but this is my account not hers going on my card not hers. No wonder there is so many complaints about HSN you all dont care about the customer, your customer support is a joke. I guess my money is not good enough for HSN so i’ll just go to one of your competitors where they will be happy to take my money
Posted in Customer Service
11.24.18 3:16 AM