Loss of sale
While watching Curations and jewelry shows in the wee early hours I was going to purchase 11 items, but the shipping came to $40.50. That is ridiculous. No retailer would charge that for items that would ship out together in one box. Now I won’t buy the items and that’s a $450 loss for HSN. Your shipping charges are now out of control. I bought several pieces from the Iris Apfel collection last week and paid too much shipping too. You are going to lose all my business.
Understandable. HSN needs to rethink their business model. My purchases are way down. I think twice now about purchasing. $40.50 is ridiculous for shipping.
I’m truly sorry for your disappointment. I have forwarded your concern to our Leadership Team.
JADiva, $40.50 could pay for an item or torwards one. That’s absolutely absurd. Since they have partnered with QVC a lot has changed. I would have done the same thing as you and backed out of the sale. Good for you!
Posted in Customer Service
03.07.19 10:47 PM