Loss of sale
While watching Curations and jewelry shows in the wee early hours I was going to purchase 11 items, but the shipping came to $40.50. That is ridiculous. No retailer would charge that for items that would ship out together in one box. Now I won’t buy the items and that’s a $450 loss for HSN. Your shipping charges are now out of control. I bought several pieces from the Iris Apfel collection last week and paid too much shipping too. You are going to lose all my business.
JADiva, $40.50 could pay for an item or torwards one. That’s absolutely absurd. Since they have partnered with QVC a lot has changed. I would have done the same thing as you and backed out of the sale. Good for you!
I’m truly sorry for your disappointment. I have forwarded your concern to our Leadership Team.
Understandable. HSN needs to rethink their business model. My purchases are way down. I think twice now about purchasing. $40.50 is ridiculous for shipping.
Posted in Customer Service
2 months ago