lancome genifique youth activating eye cream
I ordered this product and I was wondering why after seeing the presentation video on HSN showing the jar full, I received less than half a jar full. Is this normal? Are we shown full filled jars on hsn videos but only get less than half full? 𝑻𝒉𝒂𝒏𝒌 in advance for your help.
Put the eye cream back into its original packaging and place the EZ Return Label provided on the outside for prepaid return postage.
How do I return the other eye cream?
Yes, I would like an exchange. 𝑻𝒉𝒂𝒏𝒌 𝑻𝒉𝒂𝒏𝒌𝑻𝒉𝒂𝒏𝒌 thanks
That’s definitely not normal! I’m sorry you received your eye cream in that condition. I overrode the EZ Return Label, so there wouldn’t be any charge on your end. Also, I reported this concern to our Leadership Team.
@august_moon, would you like for me to process an exchange for you?
Posted in Customer Service
10.27.17 9:17 PM