Lack of Packaging of Tapestry – Not Acceptable
I ordered a tapestry.
It arrived in a white envelope with black foot prints all over it. GROSS!
When I pulled out the tapestry, the card board label with the advertisement and care instructions looks like it just came back from war.
While I do not blame HSN for UPS black feet marks all over the envelope and the damage to the care instructions, I do blame the HSN vendor for not wrapping the tapestry.
If I remove this long paper tag, I remove the care instructions. In addition, it looks like it came from a warehouse clearance since it is not wrapped in proper MLB packaging.
I put a lot of thought when making a selection for a present. The HSN vendor placed NO thought on what can happen to a package in transit much less presentation!
This is suppose to be a present for this Friday night. 🙁 🙁 🙁
I have repackaged it. Please proceed with the refund.
I’m very sorry to hear how this arrived to you. We definitely have higher expectations from our partners when sending out items, and i’ve made sure this was reported to be looked into. Unfortunately this is now sold out, so we would not be able to set up an exchange. If you’d like to try and repackage it, I can offer a partial refund of $10.00 to cover new materials or I can provide return instructions. Please let me know what you’d like to do.
HSN, please post when an item is coming from this vendor. I do not care to buy from this vendor again.
My goodness, just shove the tapestry in a white envelope and mail it. The recipient does not care. Wrong. 😡
Please give this vendor my name, phone number, and email address. I would love to talk to this organization. 😢
This is a commemorative gift for my friend who LIVES the Astros. Since our dinner is Friday, I do not have time to try to find a similar replacement.
I will give it to him with an apology. 😳
It is not your fault. Thank you Sarah for your help. 🌹
Posted in Customer Service
12.07.17 12:50 AM