Jeffrey Banks Inferior Products
I have never been so disappointed in my life. I ordered this Christmas quilt back on October 12th from Jeffrey Banks. I had to wait weeks to receive it because of the shipping delays. I was so happy that I finally received my items yesterday. This morning I took my quilt out of the package and put it in the dryer on low heat for 5 minutes before placing it on my bed. The quilt colors ran all over. Mind you, I did not wash the quilt, just put it in the dryer to fluff it up before placing it on my bed. I can not even use it now. I placed the dust ruffle in the dryer, seprately on low as well. It ripped. I have never been so upset with a company in my life. I am done HSN. I am sure I am now stuck paying for this inferior product. I would also like to mention, this is my first order I have ever placed with HSN.
Hi Candance! I just went in and looked at my replacement order. The comforter that I received was fine. It was the Jeffrey Banks Christmas 3 piece Christmas Quilt that needs to be exchanged. I believe the item number is 464-336. Thank you!
Thank you very much Candance! I know that none of the shipping delays and problems with my order are the fault of customer service. Thank you very much for your help. I appreciate it very much!
I can get the items to the UPS station if I am able to get the label for the dust ruffle. May I place them in the same box or do they need to be seperate?
Also, if I were to even get a replacement the price has gone back up to $129.00.
, I’m sorry this happened to your first order. Please know you’re not stuck with the items. Please use the prepaid labels included with your order to return the items for a full refund. Please let me know if I can assist you with your return in any way.
Thank you Sharon really appreciate it! I received my coupon earlier this week, but my actual bday is today. Not sure how the coupon thing really works as far as who gets them and all that. Just noticed Kemi has a thread called Coupon Equality, so will have to read the fine print on mine. Hopefully you will be receiving one as well, before your birthday comes along. Always nice to talk to a fellow Leo and hope your BIG Birthday will be a special one!
Delray, my condolences on the loss of your Mom. As a celebration of your Mom’s life, your plan to reconnect with your very large family is brilliant!
Best wishes for your summer, and I hope it evolves into a great tribute to her life and your extended, and widespread family.
I bet you’ll hear some great stories! I would want to record those, as I wish I had done with family in West Virginia and Ohio, but it’s too late for some of those tall tales! If you document your journey and connections, you could create a wonderful family treasure and keepsake! Just a suggestion, based on our own family’s loss of people and history.
Regardless of my experience, you’ll be in my thoughts this summer, as you share your grief, laughter, and memories. May your journey be truly rewarding and blessed!
Posted in Customer Service
08.07.16 9:10 PM