Item Received Unsealed
Hi! This is regarding Order Number 1499236, item 350-807–Prai Ageless Throat Cream. The package arrived this week, and I just opened it. The purity seal on the jar of cream was broken. It was also missing the plastic barrier seal inside the jar. I did go ahead and open the jar. The lid was a mess. I will not be using the cream, so I’m sending it back for safety concerns. I would like my return shipping to be waived. Thank you so much.
Thanks for the reply! I will put the package in the mail tomorrow.
The same thing happened to me but it slipped from my hands and dumped in sink like a cupcake, I appealed to Prai, they sent me a new one free of charge. In addition, the ionic serum with ionic tool label deal was broken but not used. The way you can tell if a pump had been used is if it pumps empty several times, it’s never been used. If it pumps right away, it’s been used. All pumped items, serums, should not pump cream/serum right away, that means it’s been tampered with it used, previously. I’m glad that HSN lives up to the sealed standards.
I’m sorry you received your Prai, in that condition! We definitely want you to receive your orders in perfect usable condition. Your return shipping has been waived. I also went ahead and forwarded your experience to our Fulfillment Team.
Posted in Customer Service
04.02.18 1:33 AM