Item number 456-202 Origami shelves
I order 6 sets of the items number 456-202. Out of 6 orders, 2 sets have spindles that are not attached in places. The boxes are not damages, so it was not a UPS fault, it was the mfg defect. My husband stated if you want to discount the two sets, he could weld them, but if not we would return. I tried calling customer service, I get the recording to press 2 and when I do , it disconnects the phone. Just to let you know there is an issue there. I tried my cell phone, my home phone and my husbands cell and it disconnects. Please advise on the origami shelves. I would like to order more, but I need to see how customer service handles this issue first. JD
Ryan, I used the 20.00 on the TS and changed my mind, when I cancelled it, it only reflected 14.93 instead of the 20.00.
thank you, have a great day!
20.00 would totally fix it to where it can be used. HSN credit would be ok, because I plan on using it today.. I am waiting to hear back from you and I will use it to place an order today. One has a bent edge and post that are not connected and the other has just post that are not connected. He stated the man can weld them all and make them work. That is fine for me because I am just going to in the garage. But I love the origami products and I need more.
the person he called stated he would do it for 10.00 a set. When you decide what credit you will provide, I will ask him to get them welded, and I want to purchase addtl sets.
I’m sorry to see this . How much does your husband think it will cost him to weld each set?
Posted in Customer Service
07.11.16 9:33 PM