ITEM 641-312 not coming up as BOGO half off
ITEM 641-312 you guys are advertising this as a buy one get one half price. I bought 2 of them yesterday and the second one did not come as 50% off. Both items are showing as full price. I called on this right away after purchasing them yesterday to be told by a customer rep that it will get adjust at midnight with the discount. Well it did not. I just called again just now this morning and another rep is telling me that there is nothing she can do except e-mailing a department to have the money refunded to my account within 3-5 business days.
What kind of business practice is this? you are offering an item as a BOGO 50% at the time of purchase, items should be as such. Now, my money is taken for 2 full price amounts. your system and software should be at par to serve customers when a special is taking place instead of inconveniencing the customer.
I opted to cancel these items yesterday as the total did not come right but the rep re-assured me it all will be fixed after midnight.
Please let me know if this can fixed right away so I do not have to wait a week for the $30 to be returned to my account. Could you imagine if I did not take a closer look at my transactions, I would have been at a lost.
@cmdi, the representative you spoke to submitted a concern to have the second order corrected. This should be completed by Wed at the latest. I think the representative was speaking towards your order total when speaking about the $30 credit. I’m just explaining that you won’t see a $30 refund on your credit card because we haven’t taken that amount from you for these orders yet. At this time I’m unable to cancel these orders. You’ve been shopping with us for sometime now and I hope that you have faith in us to make things right when they go wrong.
cmdi, I’m very sorry to see that the promotion was not reflected in your order. There is no way to correct this any faster. The orders are on FlexPay so you won’t see a refund but your FlexPay amounts will be different for the second order.
Nobody at the whatever department the concern was sent to did nothing as of today. Well, what you guys online and customer service on the phone could not resolved, I called this morning and I asked to speak with a supervisor. A nice woman named Pat (senior supervisor) answered and she resolved both of my issues including this one and a refund for a return in no time, right away,
Shout out to Pat! You rock! and HSN is lucky to have you. Pat is a perfect example of what a customer service person should be. Pat, I hope your manager sees this as you deserve to be recognized.
Ryan, would you please elaborate on this? First off, what is being done to fix this? second, the full amount was already deducted from my account, so regardless, I need a credit because the first flexpay on the second amount exceeds by $5. How long does it take for the flexpays to be adjusted? this is such a mess.
I was told this morning that a credit of $30 will be sent to my account as this is the amount of the half off discount on the second item and now you are telling me differently.
Can I cancel these orders? I just wish I had listened to my gut and cancel them yesterday but the rep was so convincing so I let go. Lesson learned that HSN cannot be trusted for may reasons.
Please advise on my questions above
Posted in Customer Service
12.19.18 11:07 PM