It must be 1999 at HSN
I have been a long time customer but never again. HSN lost my account in their system since I used it to purchase computers for the Senior Center in my community. I was serving as their Executive Director and used my account for the purchase. Since we were wanting to purchase the computers tax exempt, HSN changed my account information and made it the Senior Center Account. No big deal, but today, I logged in to place an order and was told that I needed to set up a new account. Not a problem. I gave the information and then was informed that after 10 plus years as a customer that I no longer eligible for flex pay. I have used flex pay forever! But no more. After spendiing thousands of dollars with HSN, I will not again. Good luck to everyone that is still a customer. And to top this all off, when I called, I was told that I could only find out why via snail mail. It must be 1999 at HSN. I am on the phone, verifying who I am and I can even get a reason as to why. Flex Pay supervisor was usless.
- This topic was modified 11 months, 3 weeks ago by excustomer7.
Oh no! I’m truly sorry that you were unable to order with us, @excustomer7. We’re glad you came back after all of these years. The FlexPay eligibility is based on several factors, including the kind of card used. For example, if this was a prepaid card, you wouldn’t qualify to order a large TV on FlexPlay, but you could pay in full. There are options and I apologize that you were not given more information. We would be happy to discuss it with you further directly at 800-933-2887. I hope you will give us another chance once you receive the letter explaining the reason your order was canceled. Thank you for your understanding.
Posted in Customer Service
07.28.18 7:39 PM