Incorrect Order by representative
I placed an order for a pearl earring and necklace set. The necklace was a multicolor pearl necklace. I even repeated it back to the representative before we hung up. I get my confirmation and my order says the black pearl necklace. I called HSN and all I was told is I’m sorry the multi colored necklace is sold out. Well thanks a lot! No offer to make it up to you by offering a discount or anything. Just “do you want to cancel your order”? What GREAT CUSTOMER SERVICE. Someone stupid enters my order wrong and there’s no offer of compensation? What jerks. I hope the word spreads quickly about HSN. Won’t be shopping there again and I’ll tell everyone I know how stupid their representatives are and how crummy their service is.
I am truly sorry to hear that the wrong color was ordered on this necklace. I would be happy to offer a $15.00 Spendable Kash credit as an apology for this error. It is in your account now and available for use until it expires on 2/18/2017. I’ve also sent in a concern about how you were treated when calling about this, since we want every call to be positive. We’ll look into any possible coaching opportunities.
, the last Program Guide request I see put in for you was back on August 30 which should have been received by now. I’ve just submit another one for you so you should receive this one within the next 7-10 business days.
Posted in Customer Service
10.13.16 2:05 PM