Incorrect Item Sent
I am not having such good luck with HSN today, but hopefully this is only a one-day thing; I usually have good success with orders and Customer Service. I just received two orders today. One of the Bzees TSV and one of the RJ TSV. The Bzees order was fine. But the RJ order(of which I had several pieces) was incorrect. I was sent the wrong ring. I ordered the Rosetone ring to match the TSV bracelet but received the Goldtone (there were 2 of them and this is the one I did not like at all — what are the chances). Unfortunately, when I called CS today (second time in one day), since the correct ring in the correct size is sold out, there is nothing you can do. The rep also told me that I can just keep checking back in case some are returned or if there is a re-order. I was kinda surprised that there was no operational process on HSN’s end for when this type of thing happens due to an error on your end. So I just thought that I would check through this avenue, since it seems like I received incorrect information from a rep on an earlier issue. Is there nothing on your end (like an error waitlist or CS alert for an item that a customer did not receive due to shipping error? I also asked if she could tell if there was a reorder planned, etc. so that I can not what to do with the matching bracelet before I have it too long to return (I bought them to match). I hope that there is something that can be done. I am not feeling very confident of my luck right now to just call at the right day and time to catch a return/restock of the correct ring. There may not be anything, but I am so very disappointed. After almost 15 years of not buying or wearing much jewelry beyond some plain silver hoops, I decided it was time to invest in me with a refreshed wardrobe and some new jewelry. So this was a big deal for me and I was so excited today when the package arrived. The rep was nice enough, but I was just left with almost a "good luck" sense and was really disappointed. Is there anything else or any other steps that anyone would recommend? Thanks in advance.
I’m sorry to see the disappointment you’ve had with this order, . Sadly, the information you received on this is correct. The only thing I can really recommend would be to make the item a favorite and then you will get notified if one comes back in stock. I’m really sorry this happened and I hope this won’t prevent you from adding more jewelry to your wardrobe.
:womanhappy: Whaat!? … I fell asleep and missed the last part of the Show. What a gracious surprise. Thanks HSN! Thanks Adam!!!
Congratulations to the 12/28/15 winner, !
We asked: What’s been your favorite Monday Night Show memory from 2015?
You answered: The one with Wolfgang and you and he had houseguests.
The first one with Amy.
The ones with the Mrs. … (You should have Oliver on).
Adam, we want a Monday Night Show on Mondays, Wednesdays and on Fridays and Saturdays!
Check your email on file for gift card details.
Happy New Year loved the Joy show!you guys are so great so glad to watch and wish a Blessed and Happy new you!You and your wife as well as when the guys were all on the show haha!
My favorite is the Monday Night Show Anniversary Show. Great testimony to the Monday Night Show and the joy Adam brings to our homes from watching. Thanks!
My favorite Monday Night Show Memory is all the shows he has hosted and the items I have bought bought from watching the Monday Night Shiow. Superior host! (;
I would have to say when Adam wore a giant ice cream cone on his head and the guests had to throw ice cream balls in it and he had to catch them #outofcontrol
My favorite memory of the Monday Night Show was last week when I saw Adam reading my "most embarassing thing I had witnessed a a holiday party." He was giggling and laughing and then I was selected to win the $25.00 gift card and a Star Wars watch!! I was so giddy!
I’m also enjoying tonight’s show. Great prices ! Happy New Year!
My favorite memory was the anniversary show. Particularly when the other presenters prank called Lea Little who was presenting the telephone feature on a product! I watched that clip over and over laughing!!!
My favorite memory are the shows I’m on with him.
Tell Adam I am watching from London UK. I’ll say hello to his Mom for him. I can’t miss a show even when away.
I’m actually enjoying this top 10 products of the year Adam. I mean if you missed these shows over the past year you can get it all tonight so this is my fav Monday night buddy…Happ New Year !!!
The most memorable Monday night show EVER was the night Adam was blindfolded and was asked to tell what it was he was feeling. Everything went well until John (Whippit) held a bowl of spaghetti noodles in front of Adam. Adam could NOT guess what it was. Then Adam asked John what it was he was feeling. John replied, "Worms."
Adam’s reaction was immediate. He moved his hands out of the noodles in record time and began to tear at his blindfold. Noodles were flying all over the set.
Precious. And I have it all on my DVR.
All of Adams shows are my favorite! Excited to see what he brings us in 2016!! Happy new years
You flying drones and ducking
When Debbie’s mic didn’t work and she almost broke the mirror demonstrating the Genius Hooks.
Also, when Adams wife called in because he wasn’t wearing his wedding ring.
Posted in Customer Service
12.29.15 5:07 AM