I’m confused about returns with no packing slip.
i purchased a significantly priced item which I wish to return. My order arrived without any packing slip. In my order history, it shows the item shipped but I see no "return options" button like the example in FAQs shows. Help?
Please clarify: does this only apply to their final products, or are all ingredients also exempt from animal testing? Do the suppliers of their ingredients also refrain from animal testing?
ok, thanks so much Kyle! 🙂
Also, how long does a return take to post in your account? Mine got there on Monday, still nothing…..
, I’m sorry to see you would like to return a recent order. Not all of our partners participate in the EZ Return Program. I’d be happy to help you with the return process but they can differ depending on where the item needs to be returned. Can you please reply with the item number so I can better assist you?
Great news Lovedogs2015! I’m happy to report back that they do not test on animals.
Hello @Lovdogs2015. I reached out to our Buyers for this informaion. I’ll post back as soon as I receive a reply. Please check back.
Posted in Customer Service
01.30.16 8:08 PM