I purchased the Trackoff product but it only works on my computer not my android
I purchased the Trackoff product that is supposed to protect my computer and my android phone but it only works on my computer, not my androud Galaxy S9 so its useless for the device I use most. Why are you selling a product that only works on older computers and not a newer cell phone which is the most common scenario? This defeats the purpose and value if I have to buy another product to work on my android. Please advise if you can replace this Trackoff with a newer version. I literally just received it yesterday so it should work with current devices but clearly was misrepresented.
I’m truly sorry it’s not working with your mobile device. It should be able to support Android 4.4 (KitKat) and higher.
I see a call tag has already been requested for a return on your order. If you decide to look into it further please, reach out to their CS Dept. at: 1-888-702-7633 (9am – 6pm ET).
Posted in Customer Service
04.04.19 8:58 PM