HSN Stop It With Select Customer Only Coupons!
You are creating bad feelings with your customers. You have been especially stingy with coupons this August. Today, I would have loved to have taken advantage of the 155912 coupon, and used it for a Perlier item – I mean c’mon, look at my order history, I definitely would have! The thing that really bothers me is, if anyone complains about this on the TS and Coupons thread, your managers play dumb and direct people to the coupons that are available to everyone and fail to address what is really upsetting your customers. It’s insulting, there’s no other word for it.
I got on your email list in order to take advantage of coupons and special offers. Please, stop this practice, or I will need to rethink getting your email notifications.
Coupons should be for all customers not select ones. I love shopping at hsn but I do go to Amazon and can find some items for less with free prime shipping. So what hsn won’t give me in a coupon, I can benefit sometimes with a cheaper rate and free shipping somewhere else.
I TOTALLY AGREE ! I can understand rewarding regular customers. Rewarding customers that seldom or never have purchase anything ???? Randomly sending (email) coupons to folks who seldom buy or have not in months is NOT FAIR! Some routinely shop here but only get to see post about the coupon they have received . jus sayin
I agree! Especially since many of us who signed up for e-mail alerts no longer receive them for whatever reason. I personally have only received e-mail alerts for Order confirmations & Shipping, since last Fall. Coupon codes should be listed on this site in the coupon search for everyone to enjoy, I think.
Wow. Those managers have been so quiet you could hear a pin drop.
Well, HSN just sent me an alert that one of the Perlier items in my favorites is about to sell out. Oh snap, I don’t have a coupon.
Catrheaper, Preach sister, preach. Let the people say, Amen. Be well, Luelue
I think "selected customer only" coupons shouldn’t be allowed to be posted in the forums.
In the Conditions of Use it says, "Coupons and promotional codes provided to you are for your individual use only. You may not transfer, offer for sale, publish or otherwise share HSN coupons and promotional codes unless the terms of the promotion expressly allow you to do so. HSN reserves the right to cancel orders when it has reason to believe that any coupon or promotional code is being used by someone other than the intended recipient, or in the case of suspected abuse, misuse or fraud."
If a coupon’s terms state it’s for selected customers only, and doesn’t state the code can be shared, then isn’t it against this rule to post it here?
If you’re going to continue to allow them, then make them available to all who see them here, or just send all codes to all who subscribe, and allow anyone to use them.
and what a "mamma mia" gorgeous piece!!! you have the best taste sheba!!! rock on with your exquisite taste, my friend. a totally fantastic, showstopper piece to post. so fabulous, it almost brings a tear to the eye. love it. xoxo.
Thanks, Bell100! That was really thoughtful of HSN to send you a mug and coffee! Over the holidays I received some David’s brownies courtesy of HSN, mmm! Coffee would be great to open too.
Posted in Customer Service
04.27.15 6:20 PM