HSN please read & enact asap as this is becoming very tiring 2 keep typing.
HSN why can’t you please indicate somewhere in your HSN.Com written product description if the item ships out to HSN Members along with the EZ prepaid UPS & USPS return labels, or at the very least please indicate no prepaid return labels provided.
That makes ordering much easier than constantly having to ask on HSN Community’s C.S. Category if the return prepaid UPS and USPS labels come with every item I plan to purchase from HSN and gift to someone.
I find myself ordering from other competitors because it is tiring to keep typing and asking the same question time and again, of HSN Customer Service.
Please advise reply and thanks.
Thanks for your second reply.
I learned many years ago that “Time is money” and it is always best to get any response/reply in writing so one should always keep an accurate dated paper trail for their own personal records for future reference, if need be..
Sounds like a good suggestion for shoppers. However, I don’t think it would benefit HSN to add information to a description that would discourage shoppers from buying. That’s probably why they’ve never done it.
I understand your reply, but still I honestly feel it would benefit HSN to enact my suggestion because as it stands now I am enacting more purchases of items HSN offers, and those purchases I am purchasing from HSN Internet Competitors.
When I am too busy and cannot afford the time to keep posting and asking the repetitive same EZ prepaid UPS and USPS return ship labels question I will do an Internet search for the same item to buy from Internet Competitors.
In today’s ever competitive Internet options related society HSN would be profiting in the long run and it also would definitely behoove HSN to simplify and make everything easier and faster to order from their internet web site, than inconveniencing HSN Members to contact HSN Customer Service via the Community BB’s for a reply.
Also I believe in that famous saying “Time is money”, and I would rather communicate via the Internet, than telecommunications so I can have my reply from HSN C.S. in writing.
As Redman pointed out, sales are lost. Just about anything on HSN can be found elsewhere. Quite often for less money. For example, HSN had Bzees brand on sale during last TS. I bought directly from Bzees website because they offered 25% off entire purchase including sale price. $49.95 on sale at HSN and $32.95 on Bzees website with free shipping. Because of some of their marketing tactics, I now search the Internet before buying. Redman, I think you’re very smart for always leaving a paper trail.
Excellent suggestion @redman1. This has been suggested and recommended to HSN by customers for a long time. I personally suggested it a couple of years ago and was told the suggestion would be passed along. (Hmm, I guess not yet.)
I think you expressed the issue perfectly. This should not be complicated for HSN, as its labels for each item either have or do not have the EZ Return label — advance info to share with customers via its different order systems.
Let’s hope your suggestion is processed and executed by the IT Team or whoever is able to realize that it is in HSN’s interest to make this critical information available to the consumer.
Let us all hope this time HSN will listen and agree to enact this suggestion request, because I will shop from the Competition more if they do not.
Is is too repetitive and tiring to waste valuable time and energy constantly using the Community C.S. Board to keep tying and asking HSN C.S..if the gift item I wish to buy from HSN comes with the EZ prepaid UPS and USPS return labels.
As the saying goes “Time is money”.
Excellent suggestion, Redman1. I’ve been burned on paying postage ($17) for an item without a return label. I stay away from their electronics and household items for this reason. It’s a guessing gaming regarding return labels.
Thanks southernlights55 and I hope HSN will implement my suggestion.
Thanks so much HSN_Sarah:).
Thanks for your feedback on this, redman1. I’ll forward it to our IT team for you.
Posted in Customer Service
07.26.17 3:58 PM