HSN Manager please read and advise reply, and thanks in advance
Hi HSN Customer Service Manager,
I purchased two Tracfone ZTE Cymbal 2 Flip phones and unfortunately both ended up being defective with numerous defects.
Trackfone evidently is inept with regards to understanding their own cell phone problems and resolving them, and that is highly unacceptable.
I also have had other Tracfones in the past, and also had the same experiences, so now I have lost faith in their ability to actually offer service and support for many of their prepaid cell phones.
I have already asked an HSN Customer Service Representative for an EZ return prepaid shipping label for the 1st defective ZTE Flip Phone on 1/16/2017 since these Trackfone Flip Phones do not arrive with the EZ return pre paid shipping labels included in the packaging.
I did receive the easy return label reason for return form, and the UPS prepaid return shipping label via my email account today, and will personally hand that defective Tracfone ZTE Flip phone item back to my UPS carrier tomorrow when he arrives, and he will accept it and scan it in on his UPS scanning device, and then return it back to the address on the prepaid EZ return UPS label.
I also called HSN today on 1/18/2017 and spoke with HSN Customer Service Representative named Tiffany, since the second Tracfone ZTE Flip phone is also exhibiting various defects which are also unacceptable, and it also disconnects me when I am using it at home, and outside, and I ensure that it always has a charge so it should be fully functional, which it is not.
What I find to be highly unacceptable was the fact that HSN C.S. Rep Tiffany (sweet gal) stated she could not email me the second ZTE defective flip phone easy return label to my email address account since they cannot issue the easy return prepaid shipping label until I again call HSN C.S. and request it again on February 4th, of 2017.
In all honesty as an HSN member I find this long wait highly improper and since HSN states they offer a 30 day money back guarantee for items received not satisfactory, if the item received is unsatisfactory soon after it is received it should be allowed to be returned as soon as the HSN member wishes to enact that defective return, without having to wait an unacceptable period of time to get the 2nd EZ return lUPS shipping abel and return form via email from HSN.
I also find forcing me to wait even though the item is defective now, and I wanted to get the easy return label now to return it now, to get my defective refund of the 1st flex payment I already made refunded back to me as soon as I handed it back to my UPS carrier and they scanned it in & returned it back to HSN now.
It seems highly incorrect, and highly improper for HSN to force me to wait until February 4th, 2017 since the item is satisfactory today January 18th, 2017, and then to have my refund $ held hostage by HSN earning them interest in their bank account, and have to again reiterate this entire defect issue scenario again on February 4th, 2017 is highly improper and totally unacceptable.
To be perfectly honest all of this seems highly improper and questionable to me, and I am not willing to wait so long for another 2nd easy return label, especially since I was never enlightened or informed by anyone from HSN, that I would have to wait for such a long time to receive a second easy returnUPS shipping label.in order to return a 2nd defective ZTE Cymbal2 Flip Phone by Tracfone. (I wonder how many months the wait would have been if I purchased 5 of these for gifts instead of 2?).
I expect total honesty from any company who I conduct business with and make purchases, and evidently HSN and Trackfone both missed the mark this time, so HSN Manager please reply now to exactly how HSN will enact in an expedient fashion to ensure all my legal Consumer rights are respected, and please email to my email address account my second EZ return prepaid UPS shipping label and return form, so I can print them out, fill them out and enclose them in and on my UPS return package in an expedient fashion, with no further unacceptable long delays, and for that I thank you in advance for your expediency and resolution, and your awaited email advisement reply.
Thanks Sarah for your reply, but the option you noted herein to return on my own is not convenient for me at all.
The main reason I shop with HSN is for direct deliveries right to my front door, andHSN EZ returns I can just hand over to my UPS Carrier which he/she scans in when frequently delivering more items to me.
Sarah I will wait until Feb 4th, 2017 and then contact HSN again to issue the UPS prepaid EZ return shipping label emailed to my internet email address on file with HSN, in order to return this second defective Tracfone ZTE Flip Phone for a complete refund of the funds I have already paid to HSN and I also wish that refund posted back to my original method of payment, which is always my Visa Card on file at HSN.
BTW Sarah just for the record I never wish to ever be informed by HSN again as I was on a previous HSN defective order that they took the liberty and ignored my written request on my HSN return form to be refunded back to my original method of payment, (Visa Card), and took it upon themselves to issue me a check and mail it out via postal service.
I never agreed nor will ever agree to any postal deliveries of HSN refund checks, and I always chose to use my Visa Card and expect when I make that notation on the HSN return refund form that i want the refund posted back to my original method of payment, then someone with common sense at HSN should actually read what I wrote and ensure it is followed to the letter, because it is my $ and my legal choice how I wish to receive my HSN defective merchandise refund…..MY CHOICE….. NOT THE CHOICE OF HSN TO TAKE IT UPON THEMSELVES AND DECIDE FOR ME, SINCE THAT WOULD ALSO BE A CHOICE I NEVER LEGALLY AGREED TO WHICH WOULD BE ALIEN, AND UNBEKNOWNTO ME.
HSN has no legal right to make any other refund choices I am neither aware of, nor legally agreed to, and I would appreciate it Sarah if you would flag my HSN account to ADVISE IN WRITING all HSN returns departments are now fully appraised that I do not ever want to receive an HSN refund check in the mail, but always want my HSN refunds posted back to my Visa Card on file with HSN for which I enact all of my HSN original purchases, and for that Sarah I also thank you in advance.
*** P.S. I am perfectly capable of making my own money decisions and do not need anyone else to make them for me without my legal knowledge, and written consent.
Again Sarah, many thanks for everything, I greatly appreciate it, and also appreciate not using all my prepaid cell phone minutes of what I have remaining, while waiting on hold for an HSN Account Customer Service Rep or HSN Supervisor, and hanging up after a very long time of waiting in vain, so now I prefer to internet communicate which is easier and much cheaper than losing the last of my cell phone minutes, while waiting for HSN to finally answer the call.
I checked this for you and unfortunately the information you were provided is correct. Since these ship out from our partners warehouse, we have to request that they send the label out. They receive many requests every day so we allow them time to send it before we will request it again. If you do not want to wait, you are welcome to send this back to us on your own, and we will reimburse the regular ground shipping costs. It’s important to note we will only reimburse for regular ground shipping up to $2/ a lb. I’ll list the address for you below.
If you decide to send this on your own- make sure you save the tracking number and let me know once you have shipped it out. I’ll need the tracking info to verify this before any reimbursement can be issued.
1100 FOUNTAIN PKWY
GRAND PRAIRIE, TX 75050
, I’m checking with our buyers for you to see what I can find out. I’ll let you know once I hear back!
Posted in Customer Service
04.21.16 4:53 PM