HSN has treated me like scum since my husband passed away
My husband and I had separate accounts on HSN. He passed away and had a flexpay left. Since we had separate accounts, I had no idea. When I tried to order, I was turned down. I wrote and asked why, was told that his account had a payment left. I offered to pay it, but they told me that since he passed away, they had a rule to not make his relatives pay it. They told me to go ahead and order. And, so began months and months of calls, letters, emails, sending his death certificate, emailing his death certificate, and on and on, with the person from accounts receivable area being extremely rude and callous to me. This has been going on since June, and I still cannot order, as I wanted to order the phone with the minutes last night, and was turned down. I called customer service, he asked his supervisor about it, and – guess what? I was told to call some other number!! I am through this this b.s. I plan to write the CEO of HSN to let them know how I’ve been treated.
Snugglezz – I feel so sorry for you. I have had so much trouble just trying to combine 2 accounts I unknowingly had (one under Judy and the other Judith). It was finally done but now I can’t use the same password, says it is already used, and I had over 611,000 arcade points from years of playing and now I have none!!!! Can anybody do anything right???
Hello , I’m very sorry for your loss and for the difficulty you are having with your account. I entered a request to clear the account and apologize that it has impeded your recent orders. Kindly allow 3-5 business days for this to complete. I have also released the email from a duplicate account in your husband’s name. At this time, this nickname is not registered to your HSN account or your account email address.
HSN_Kyle, that does help. Thank you.
Hsn_Sarah, here they are:
443-539 Anna Griffin DIY Bow-Making Kit for the Minc
443-875 Anna Griffin Minc 60-pk Foil Bundle
447-468 Anna Griffin Holiday Trimmings Carnjdmaking Kit
396-639 Anna Griffin Juliette Papercrafting Kit
442-905 Anna Griffin Boiserie Foil Accents
355-784 Anna Griffin Foil Flourishes – Gold
443-536 Anna Griffin Holiday Borders and Die-Cuts
I am sorry to hear this coupon is giving you some trouble . Can you please provide the item numbers for what you’re ordering?
She has a brand new card kit for kids called Playful Pieces. It’s for sale now on HSN.com.
That’s a great idea!!!
There is a set called playful pieces-it’s coming on this hours-you might want to check it out online and order it now tho since so many of her kits sell out really fast!
Posted in Customer Service
11.01.15 1:27 AM