Can someone explain how the HSN card works with flexes. I just got one and ordered some items on flexpay. The available balance after these first initial charges is not equaling out to what it is saying on HSN. When I called the bank, that is also different. Does HSN tack on the 2nd flex pay to show less available balance. Even if they did though, it still is off some. The girl I spoke with at HSN was very rude and even huffed and puffed while I was asking a question.She was very curt and did not even bother to try and help, just rudely spat out to call the bank.WOW. Any explanation is very much appreciated.
@kaia, I’m sorry but we don’t have access to your HSN Credit card account. This is handled by Comenity Capital Bank. Please contact them for inquires with your credit card statement. They can be reached at 1-888-724-6649 between the hours of 8am-1am ET.
Hi KAIA! I’m sorry to hear you experienced a rude representative with us. 🙁 The HSN card works just like a normal credit card. When you place an order with us we charge the first flex plus any shipping and taxes upfront and then the additional flex pays will be charged every 30 days. Let me know if you have any other questions and I will be happy to help. 🙂
My total first charges add up to $84.85. My limit is 500, so my available should be 414.15.HSN website says it is 331.96. Did someone hack my account? Why is my available balance much lower than it should be?
Posted in Customer Service
10.25.17 4:08 PM