HSN C.S please read and reply advise about wait listed item and thanks:).
Hi HSN C.S. Rep/Manager:
ITEM 534-269 – Is this coming with a HSN easy return prepaid label in the box with the blouse? Please advise….
I ordered this above item very early this morning on 4/3/2017, and it is on wait list, and not in stock to ship out to me right away.
The wait list was displayed in red letters. Also it stated if more stock comes in before 45 days it will be charged on my Visa Bank Checking Account Card when the item is actually shipped out to me, but why does my HSN.com order say the 1st flex payment of $18.64 is due today which is the same date I placed the wait listed order?
HSN I should not be charged on my Visa Bank card today by HSN because HSN should only ping my Bank to alert them to place the funds for the 1st flex payment on the side so the $ is held there and available when the item actually ships out by HSN.
This 1st flex payment should not be due today, especially on a wait listed item, since it is an item not in stock and not available to ship out right away by HSN.
I hate to be pre-charged in advance for items not in stock, and not being shipped out right away to me.
HSN please advise and make the necessary adjustment on my HSN account so not pre-charging my Visa Bank Card in advance is enacted by HSN, or I will cancel the item and let my wife look for a gift elsewhere for her friend she can buy and bring home to gift wrap.
Thank you and please advise reply:).
@redman1, item 534-269 comes with an EZ return label. Although you are not charged for Waitlist orders until they ship, we will put an authorization hold for the amount we plan on taking when you place your order. Authorization holds normally fall off in 3-5 days depending on your bank’s policy. Please let me know if you need any further assistance with this order.
Thanks Ryan as long as that is an authorization Bank hold, and not the 1st HSN Easy.Payment due today:).
Posted in Customer Service
04.03.17 11:01 AM