HSN C.S. does this item come with an HSN EZ UPS prepaid return label?
Hi HSN Customer Service Managers & Reps:
Please reply from HSN C.S. directly to this inquiry.
When dealing with USPS EZ return labels many vendors now use I have noticed that many items arrive to my family, or my gift recipients previously used, defective, missing included parts, or also arrive damaged in some way, so now before I purchase this item as a gift I need to know from HSN Customer Service Managers or Reps, if
Item# 525-778, the Naturalizer Faye Leather and Mesh Mary Jane footwear item comes with an HSN EZ prepaid UPS return label in the delivery box?
I try not to buy anything which only comes with a HSN EZ USPS prepaid return label, especially since the Post Office ends up holding the item for quite a while before the other Newgistics Shipping Agent arrives at the Post Office and takes all the parcel select service EZ return label packages and routes them back to the addresses on the delivery box.
(I have had Postal hold my USPS returned item for over 10 days before it is finally given to the Newgistics Agent who goes into the Post Office to personally collect all of the USPS/Newgistics EZ return select service prepaid parcel returns from the Post Office, and then it is their responsibility to ensure the packages are sent and get to the proper destination as noted on the prepaid EZ return package labels.
This is just too long a wait for my return refund $ when using any EZ USPS/Newgistics prepaid Select Service return labels, so I prefer to only use UPS prepaid EZ return shipping labels, which should also come in the box, or those UPS EZ prepaid return shipping labels can also be printed out by me at HSN.com, if they are not included in the delivery box.
Please reply HSN Customer Service, and thanks in advance.
I believe what is being replied to is that there are 2 prepaid peel off separate labels which arrive with an HSN EZ return label delivery package.
One EZ return label is a prepaid UPS label.
The other EZ return label is the prepaid USPS (Postal return label).
If this is what is implied regarding the replies, then it’s great to know that both UPS and USPS prepaid labels are included in this specific HSN merchandise item.
Now I will speak to my gift recipient again, and then order this item, and many thanks to all who replied.
That’s not correct Ryan, there are separate labels for UPS and USPS. You must use the correct label for the appropriate carrier.
Thanks Ryan but is it a prepaid UPS EZ return label, which was my concern and preference?
I don’t do prepaid USPS EZ return labels anymore, much too long a wait for return refunds from using the USPS EZ return labels from the Post Office.
Please reply again, and thanks.
Posted in Customer Service
05.16.17 6:34 PM