How come holding all of items hostage for 1 item on ED?
I have been wondering why my items all say “Packaging” for a week now for orders placed on Craft Day 10/05. You took my money 10/06. I just now get an e-mail yesterday, 1 week from day of order saying that 1 of my items is “delayed”. So please tell me why you are keeping my whole order hostage just because 1 item is on delay? Usually, you ship items separate, ridiculously so, even if all ordered on same day. But now, you have a $5. S&H craft day and we see why… because there are issues and your not gonna get your stuff for close to 3 WEEKS!!! S&H NEEDS TO BE FREE for this issue!!! Not only that, you need to take the loss and send me my stuff that is there, that I already paid for and send me the item in “delay” another day when it is available! You need to take the loss on this, to pay to ship it separately since the other items are ready to go! After all, look back how valuable a customer I am! This has afforded me time to look “other places”, and I am pleasantly surprised at what I have found!
I just spoke with a customer service representative and her supervisor about my Andrew Lessman autoship order that was suppose to ship out last Monday October the 3rd which I have still not received yet and still has not shipped out. She mentioned nothing about Hurricane Matthew – My Andrew Lessman autoship orders always come from Piney Flats, TN warehouse which is in eastern TN and was not affected by Hurricane Matthew anyway.
The supervisor told me they are doing some major consolidating of warehouses in the eastern United States area – she mentioned the Roanoke, Virginia and Piney Flats, TN warehouses. They are trying to consolidate most of the merchandise into the Piney Flats, TN warehouse if I understood her right. This is causing a major backlog of orders because they’re in the midst of stacking a lot of additional merchandise into one warehouse so that the orders will become more automated and faster in the future. They apparently can’t get to a lot of orders right now because they are too busy consolidating warehouses. She was also told not to do any exchanges or new orders for items customers haven’t received yet because it will just create a greater backlog of orders.
I feel HSN is not telling us what is going on, lacking in honesty. I feel you processed everyone’s order from “processing” (where you can cancel your order), to “shipping” (where you cannot cancel your order) intentionally, seeing this coming. I feel the issue was “seen coming”. Rather than leaving everyone’s order in processing since NOTHING IS SHIPPING FOR 3 WEEKS, you went ahead and put our orders into “shipping” status so that nobody could cancel the orders, which seems like a pretty sleezy move.
IT WAS STUFF FOR HALLOWEEN!!!!! AND NOW I AM NOT GOING TO HAVE TIME!!!! NOW I NEED THAT MONEY TO BUY OTHER STUFF FROM CREATE AND CRAFT TO BE PREPARED FOR HALLOWEEN!!!!!
A little honesty would go far, but you guys are just avoiding the issue and saying, “issues in the warehouse” after saying hurricane Matthew issues. That is just low, to blame it on the hurricane when people actually lost their lives, people are still misplaced and do not have a home to go to, and you guys say “the hurricane”. That is just deplorable, classless and you have managed to get me to NEVER ORDER AGAIN from here. I, like many here, are paying customers. We expect to know what is going on with our property, not to mention our money.
Why can you not send me the other 5 items, just because the 6th is delayed? Is it because you don’t want to pay to ship a 2nd shipment? Why will you not let customers cancel when obviously stuff is not going to be here in time to craft before halloween? I bet you can go to your bank and they can demand payment back (you have to file a form).
IS HSN USING CUSTOMERS MONEY to meet the fiscal budget?
, unfortunately we’ve had some delays with shipping in our warehouse which has caused some orders to be delayed. We’re working diligently to get the orders out the door and will update you via email with your tracking information as soon as the orders are shipping. I truly apologize for the delay!
? I ended up not closing it, bc the gentlemen I spoke to was so helpful. But as of right now, I am not happy and have some things to think about.
? I have been informed that my coupon tips are being deleted! I would definitely call!
Come back Kemi – we can continue to fight the good fight – I will help in any way I can. All you have to do is tell me. I have posted and posted – but I have never called CS. I will do that. Too many of us will miss you if you leave.
Posted in Customer Service
07.20.16 12:03 AM