How can I ever trust an HSN Host's opinion again?
I purchased Joy Mangano’s Miracle Clean on auto ship. I have purchased many of Joy’s products over the years and besides a suitcase that arrived with a broken zipper, all have been fine. That is until Miracle clean.
My issue isn’t necessarily with the product (although it is awful). I’m actually more upset with Joy and the HSN hosts for their deceitful false advertising. How can I ever trust them again?
Unless they had bottles of water or something other then what I received in the mail (and countless others did, regardless of scent), then I can’t fathom how they could honestly promote to us that this product has pleasant scents! They went to the extent of describing the notes in each scent! Let me tell you, the only note was a sour one! All you could smell was an extremely strong and offensive medicinal antiseptic smell that lingered for hours and left a smell on my hands that wouldn’t go away after multiple washings. It made me feel physically sick and gave me a headache too.
If hosts had been honest and said it had a very strong smell to make it a powerful cleaner, then at least people would have truthful information on which to base their buying decision.
I, and a lot of others feel they were lied to and taken advantage of. The whole premise of home shopping is that we trust in you the hosts to give us accurate and honest portrayals of the products so we can buy them without smelling, touching or experiencing them. You are our eyes, hands and NOSES! You really let us down!
I don’t know if I can ever trust you again. I think you owe all of us a big public apology for false advertising.
I totally agree with you. My son asked”Mom, what is that stinky smell?”. My husband walked in with a frown on his face regarding the smell as well. Ugh! Is my response when I opened the product. Well, I’m sick of the stomach and this product must be returned. I should not have to be responsible for the shipping when it has made me and my family I’ll from the horrific smell. Trust is something that can not easily be returned once broken. Come on HSN!!!!
Posted in Customer Service
09.29.18 12:52 PM