HORRIBLE CUSTOMER SERVICE AND RETURN PROCESS!!!
Shortly after receiving my microwave, the button to open door stuck and couldn’t get the door open to get my food out! And it gets worse from there! I reported this to HSN and my return experience was absolutely horrible!! They expected me to pay for the return initially, then I was told that they would send a UPS shipping label but never told me that they were sending a UPS person out to pick up the item so I wasn’t prepared. I came home from work to find a UPS sticker on my front door!! Then, I explained to yet another HSN customer service person that I don’t have the box and it would be easier if they sent a label and a box, I could drop it off at a UPS store. Of course, I was never sent a box and they never sent another UPS pick up!! My husband had to MAKE a box to ship the defective microwave in and we had to go out to Home Depot to buy a microwave that turned out to be better and $70 less than this one! Here it is July 13th and the defective microwave is still sitting on my front porch, I’ve had to call AGAIN for the 5th time and ask for the microwave to be picked up!! This is absolutely the WORST return experience I’ve ever had! I don’t think that I’ll ever buy anything from HSN again!
@teena1964, I’m sorry to hear that you’ve had such a negative experience trying to return your item.
I do show that you spoke to one of our supervisors today who put through an escalated request for the pickup of the item. If UPS doesn’t make another attempt to come pick it up, please let me know so we can assist further.
Posted in Customer Service
07.13.17 7:27 PM