I placed an order on Dec 19th for the VuPoint Magic Wand and paid the $0.99 for guaranteed Christmas Delivery as this is a gift. The billing information was recieved by UPS on 12/21 at 6pm, but the item did not actually ship for two more days on 12/23. Now they item that was "guaranteed" for 12/24 is not arriving until 12/28. This is my first time shopping with HSN and I am not sure I will be shopping here again. Instead of a gift under the tree, I have to give an IOU. FIX IT!
So as of right now my package is in Kentucky I live in Virginia there is no way my package will be here today
We shall see. According to UPS it was still in Orlando this morning.
I am sorry for the frustration with this shipping time frame. Packages that ship out express usually have lagged tracking info attached since they move so quickly. I do not see any reason why this would be delayed, and we still expect delivery to you by the end of the day today.
Posted in Customer Service
12.24.15 8:23 PM