Can you please give me the start and stop dates for holiday returns? Thanks, Glenda
Hello , sure, orders placed between October 2 and December 21 can be ‘Holiday’ returned and must be postmarked by January 31, 2016
Thanks for mentioning this but I’m not sure I understand what you’re saying. I have never received a refund from HSN for return shipping, they only refund the purchase price of the item. Are you referring to using the HSN credit card? If yes, then I don’t have the card so perhaps there is the discrepancy? I don’t have a problem with paying for return shipping at all, that’s only fair, I do have a problem with misrepresentation of their policy. I’m not a serial returner,( who has the time) and like most posts regarding cosmetics I would never return cosmetics, that is really not fair, unless there was something clearly wrong with the shipment. With regards to clothing and footwear, particularly if you’re new to a brand and don’t know how it might fit, isn’t that the whole advantage to HSN and their "return policy", such as it is. In any case I appreciate that I’m not the only one who had this frustration and thanks to everyone for taking the time to respond, you’re all very kind.
Posted in Customer Service
08.03.15 6:13 PM