Help – my brand new Samantha Brown bag
I LOVED my brand new Samantha Brown set when it arrived. I used it twice but the last time I went to use it I noticed the smaller bag had lost its structural integrity on one side & will no longer stand up straight. It’s frustrating to pack the bag when it won’t stay open. I love my bags but I don’t have the same experience with the luggage now that the bag seems to be structurally compromised. One side of the bag is fine – the other just caves in & will no longer stand up. What do we do? Thanks!
Happy New Year Sheba – I think w/this purchase I’m up to (12) large and (1) half size one. I have (2) large in the storage unit attached to my apartment. They are like bunnies that just keep reproducing in my life, but I love them soo. Had to get the red last night w/the 2 pack that makes extra shelving, so when I go to the rental unit I rent I can easily identify were the Xmas stuff is and just roll it to my suv and pack it up. Problem is I still need a few more. Hopefully, this spring I’ll really get everything organized the way I want.
Yep, twins, which were 9lbs a piece and I make sure they know how I suffered every chance I get!:womanlol:
I’d like to see what we can do for you, but just need some more info first. 🙂 Is this part of the set you purchased on 01/29/2017 or was it an earlier purchase?
Hi, I hope you can help me. A few years ago, I bought a Samantha Brown set of luggage in the color Seaglass. Do you happen to know if the Seagrass color she is featuring on Sunday May 28 is the same color only slightly renamed? Thank you for your help 🙂
Oh that is awesome! Here is a funny story..I called the customer service line for Samantha Brown luggage and asked them this same question today. Their associate told me that they’ve never offered a Seagrass color, only Seaglass, so they think the HSN items listed with Seagrass are typos! But also the person telling me this had a thick accent, so we were having to actually spell the colors out. 🙂
Thank you for your help! I hope they get the color description fixed by Saturday night. I’m sure I’m not the only Sea glass lover.
I have a question about the Samantha Brown weekender bag. I’m looking for the navy with the dark brown/black espresso trim. The navy on the website has changed to a camel trim. Do you know when SB will have the navy/espresso combo again? In my opinion, it was the best color and I was interested in buying several in that color.
Posted in Customer Service
05.27.17 2:10 AM