help cancel this order
ordeitem I ordered boiing conceal with 20% discount,total of 16.00 on sept 10. Somehow my whole bag was ordered,saw it this morning,never saw the item at 16.00.Saw 2 boiing orders at 20.00. my bag comes to over 320.00,I never order like this. Its coming out of my checking account & I called & an auto voice said it couldn’t be cancelled. Please someone help,I can’t afford this,I always order on flex pay.I am literally sick over this. I can’t get hold of anyone on the phone. I am on hold & waiting. Please help, I sent an E mail,it is going to cause overdrafts from bills I paid. thanx for any help I can get!
thank you Jordan. I will be sending 3 of the items back tomorrow. 2 are duplicates, the boiing concealer & the prai serum, also sending the j banks comforter. truly appreciate your help. I put things in the bag in hopes that I can afford to buy for X-mas. A couple things a month,that way it doesn’t hit me all at one time & I can budget.I still can’t figure out how I sent the bag of items. thanx again!! reds
@melvareds, I’m so sorry to see this. Our CS and Social Department, were closed due to Hurricane Irma. I see the discount was applied to the Redskins items. Unfortunately, we can’t cancel the orders at this point but I have waived the return shipping on the items placed 9/10. You will not be charged for the returns. In the future, when placing an order online, you can go into “order status” in your online account and cancel an order before midnight.
@melvareds How awful and for it to happen at this time. I haven’t seen any mods online this morning, so I’m not sure if their Customer Service office is open or not. They do always say that an order can’t be cancelled after midnight on the day you order. I would suggest you try calling your bank and see what your options are through them since HSN may not be able to do anything until later.
Posted in Customer Service
09.26.17 1:13 PM