Having trouble using Extra Flex Coupon
I’m trying to place an order for Lancome foundation and want to use my extra flex coupon. When I use it, it applies and gives me 4 flex. But when I submit order, it says promotion not available and only gives me the option to “continue”, then it takes me back to the shopping page. I tried to order again but now I cannot use my extra flex coupon because I get a message that says it’s been used however no order has been placed. Can I please have an explanation? I see no exclusion for this coupon for Lancome purchases.
Also, Aimee in CS already re-set the coupon and I still had the same problem trying to purchase the same Lancome item again.
- This topic was modified 3 months, 3 weeks ago by JodyJo3. Reason: Added info
Hi @jodyjo3, you shouldn’t have an issue with using the coupon with the Lancome foundation and I really am sorry for the difficulties you’ve had with using the coupon. I’ve reinstated it so you should be good to go.
Here is the small print for coupon 187007
*** Subject to credit approval and availability. Account must be in good standing at time of transaction. This coupon is issued for promotional purposes. This coupon cannot be applied to prior purchases or used as payment on an HSN credit card account. Customer must use their HSN Card when making the purchase. Coupon 187007 can be used on more than one item and can only be used once by its recipient and is valid for selected customers only. This coupon is valid for 1 Bonus Flex added to your purchase from HSN TV, HSN2 and HSN.COM. Bonus Flex is not available on Shop by Remote. Max number of Flex Pays cannot exceed 6. Coupon number is non-transferable. Coupons must be applied when order is placed. Excludes shipping & handling, sales tax, and clearance items and can only be applied to the first shipment of Auto-Ship items. The use of this coupon may disqualify the order from inclusion in other promotional offers or discounts. Coupons cannot be applied to or combined with other coupons. Coupon is not valid forCharitable Contributions, HSN Gift Cards or Wines and Alcohol, Coins, electronics, gaming and toys. We reserve the right to cancel orders when unexpected coupon system errors occur or in the case of abuse, misuse or fraud in connection with the coupon number. Offer is valid 11/1/2018 – 12/31/2018. Coupon Expires on 12/31/2018 at 11:59 PM ET.
If nothing else, can you PLEASE re-set this coupon so that I may apply it to another foundation from another brand?
Posted in Customer Service
12.28.18 2:28 PM