Frustrated with HSN Customer Service
I ordered a Samsung TV on 1/25. It was scheduled to arrive on 2/15, however to my surprise, I got the call to schedule delivery on 2/5. The TV arrived daamanged and I immediately call in to customer service to let them HSN know. I was told that they would schedule a pick and due to the amount of the item , they would not reship they new tv until the ther one was picked up. I have absolutely no problem with that. Here it is now 2/16 and they still have not picked up the other TV and based upon my call today with HSN, they have no timeframe on when their vendor will pick it up. So I am supposed continue to pay on flex pay without a working item? Based upon the rate that they are going the new item won’t arrive until next month at some point…
Hi , I checked and see that we are working to get your damaged TV picked up as soon as possible. In the meantime we can extend your next FlexPays up to 30 days. I’ll be happy to process the extension, just let me know.
Posted in Customer Service
02.17.16 12:02 AM