Free shipping on $75 clearance
I have several clearance items in my shopping bag that exceed the free shipping threshold but shipping charges are being calculated – why?
It seems tricky, dishonest and deceiving to me. I watched clearance day for 2 days, and placed orders well above the $75 both days. On the jewelry day, they keep calling it clearance event, over and over. Then they show all clearance items on air except TSV. Well, they then sneak in an item that has dropped $50.00 from original price and is listed in red price online, they don’t feel the need to tell you on t.v. when airs that this is not clearance item when it is just about the only one shown that was not a clearance item. Of course, don’t find this out until after midnight when it is too late to do anything about it. I only ordered that item to bring it up past $75. and instead they say I was short $10. So I said it seemed tricky (close to false advertising) to me to advertise it like they did, online also, with price listed in red next to black original price. Other items that drop in price stay listed in black. To make it worse, the CS rep said you are only short $10, just order another item. I said, well it’s too late, that was the 23rd and now it is the 24th. She said, no, it’s not too late, you have yesterdays, todays and tomorrows orders that will all go toward the $75. Now, I have done this clearance thing before, and got scammed before also, (did not learn my lesson that time, but definitely did this time) and I understood that each day the balance towards the $75. starts over each day. I mentioned that, she said, no. I took a pause and was sooo confused, I said, so you are telling me that I can order something for $10. and get free shipping on all the orders from yesterday, she said YES!!!! I went and ordered another item. Now I am paying all shipping from 23rd and 24th. This is so wrong. I was a loyal customer. Have had a couple issues before and know that HSN does not like to admit to their faults and the customre is never right, the computer is (computer errs too).She did say I would have to order it online to count. Be careful people and do not think the Roberto Coronato exchangeable leaf bracelet, down $50 is clearance… So for sure, if I thought this clearance shipping scam was deceivious,then I certainly think there is alot of trickery now after the agent told me to order more and it would be fixed… that is soooo wrong to do to a customer that has place orders consistently throughout the year.
Thank You Candace! I really appreciate your help.
I also had a problem with the free shipping on $75 clearance. When I entered the clearance items and submitted the order for 4 items, the shipping came up as 0. When I checked my order status and credit card transactions online, I discovered that I was charged shipping for several of the items.
Item 442-591 – Sigrid Olsen Duster – $39.95 – charged $3.11 for shipping.
Item 441-006 – Naturalizer Loafer – $39.95 – free shipping
Item 423-663 – Selvilla Bracelet – $34.98 – free shipping
Item 426-439 – NFL for her Pajama Set – $29.95 – charged 3.48 for shipping
They were all on clearance when I ordered them on 12/19 and my cart stated 0 for shipping so I don’t understand why the shipping charges were added after I submitted the order. I am really disappointed in HSN’s checkout process.
Hello , I’ve reviewed your cart and see only 2 of the items are on clearance: Item# 172469 and Item# 362411. Since the other items are not on clearance they are not counted towards the $75 minimum.
Posted in Customer Service
12.25.15 8:21 AM