Flexpays–please pass on to leadership team
In light of Kyle’s having confirmed for us the change in Commenity’s change in payment terms, I hope you will revisit all announcements made by HSN hosts and on the website re: not charging interest on flexpays or at least clarify it to say HSN itself will not charge interest on flexpays. Since many if not most of your flexpay customers are using the HSN card, this will no longer be true for them. I understand that it is the customer’s responsibility to know their credit card terms, but because these are co-branded cards a lot of trust has been placed in HSN itself to protect their customers.
Posted in Customer Service
08.18.17 6:42 PM