Flexpay on electronic item denied
Today 1/12/19 supposedly all electronics on 5 flexpay (according to the hsn app). I tried to order the lg stylo 4 tracfone. No flexpay…..all other tracfones are giving flexpay..why not this one? Customer svc. supervisor Jay could not give a logical answer as to why no flexpay on this item. How can ALL electronics be on flexpay and one omitted?
I ordered a tv on flex pay and was denied. Long time coustmer order a tv before and now you wont let me. Please help.
Finally got the 5 flex………THANK YOU, ROBERTO!!!!!!!
Any resolution to my request? I would like to order this stylo 4 tracfone #653-866 at the $179.00 price with free shipping and 5 flex.
Today 1/13/19 the phone is still at the $179.00 price with free shipping and I fear that when my request for the flex pay is approved that the price with be increased and shipping charges will be added.
When stating on your app and I quote “PLUS 5 FLEXPAY ON ALL ELECTRONICS” , shouldn’t that include a cell phone which is advertised under your section “ELECTRONICS”.
I hope that my request can be resolved today.
Your concern has been escalated. We’ll reach out to you once we receive an update.
I’m truly sorry for the confusion on the FlexPay promotion. It looks like the items listed under the “New This Season Electronics” are under the 5 FlexPay deal. Your feedback is important to us and we’ll be sure to pass it along to the leadership team.
I am shopping on the HSN app and in the top left hand corner it states “SAVE ON TOP TECH” and below that it states “PLUS GET 5 FLEXPAY ON ALL ELECTRONICS”. I have no idea what can be more clear than that. I want to order an electronic item, and I should be able to get the 5 flex. No where does it state that there are exclusions. If u click on that promo, the tracfone I want to order is one of the items there. No where on the app do I see the new this season electronics.
If HSN Is advertising 5 flex on electronics…than 5 flex on electronics it should be!
Posted in Customer Service
01.17.19 12:40 AM