Flex pay problem
Maybe someone can help me understand. I purchased items using my flex spend I ran into problems and fell behind on the bill. I did pay the account in full. But I am now finding out that I owe hsn retail money for the flex spend. I always paid hsn. I am really confused. This is from December and now I am in collections. Can someone help me understand
Hi @debs812, I apologize for any confusion this may have caused, It looks like you may have paid off your HSN Credit Card which is housed with Comenity Capital Bank and is different from us. Even though you paid off your HSN Credit Card, there’s a balance outstanding for us that will prevent any orders from being placed until it is resolved.
Posted in Customer Service
11.11.18 11:24 PM