Flex pay is phony!
HSN Flex Pay is phony. Do not use unless you want a hold on your credit card for the full amount. I had three items with two flex pays each of $5.81 with shipping and tax my total order was $48.34. HSN put a hold on my credit card for $21.08, $21.08 and $21.09. So I am having held more than the total of all three items. Then customer service tells me its a bank thing. So I called the bank and they said HSN ran the charges through for the higher amounts. What is the sense of having flex pay if you are actually going to hold more than the total of the items. Ridiculous!!!! How many people do not watch this as close as I do and maybe get ripped off by HSN.
HSN fixed the issue and refunded me the overcharges. Customer service was no help but hopefully posting on here is what did.
Thanks for your help!
FLEXPAYPHONY, I’ve never had a problem w Flex. Maybe I’m naiive and u can explain this to me. What is a hold exactly? I don’t care what my card is authorized for until it actually goes thru. Is it a prepaid card u use?
Thanks, Sherrie87! Glad I smelled nice when we met. It can go either way…
(Former scent: Clinique Chemistry for Men; current scent: Polo Red)
Dream Date or Bust,
Posted in Customer Service
01.27.16 8:00 PM