Flex pay already took money but wasn't eligible
I just order a Apple watch for my sister birthday order flex pay, Jan already took the 167 out my account but then tell me I’m not eligible. Why take the funds out if I wasn’t eligible . HSN knee it was a prepaid card when they went to debit the account. When do I get a return or do i have to call y’all to request it or y’all should already know it didn’t go thru y’all cancel it .
@tdennis1, sorry to hear that your order wasn’t able to go through due to not being qualified for our FlexPay option. Since the order was cancelled due to this, we sent a reverse authorization to your financial institution to let them know we won’t be completing the charges. You’ll see the hold for the funds fall off your card within the next 3 business days.
Posted in Customer Service
02.22.18 1:03 PM