I just read on your site that extended deliveries won’t be charged to you until time of shipment. I have an order on extended delivery and I called over a week ago when I ordered this and asked about this specifically and was told that the payment would be held and basically taken when I submitted my order. I’ve ordered many things over the last few weeks and assumed payment was taken and now I’m scared it’s going to come out now when it will over draft me. I’m trying to find my statement to go through and see what has been taken out.
@kassie2, when you place an order with us we’ll place an authorization hold for the amount we plan on taking from your account. Once your order ships we charge you for the order. Most orders are shipped before the authorization hold falls off obviously this would not be the case for orders on Extended Delivery.
Posted in Customer Service
12.12.17 9:00 PM