Exchange for Defective Product – Shipping Cost?

lorrmazi
01.20.22 10:48 PM

Hello! I ordered an Ottlite Wireless Charging Desk Lamp in rose gold and sadly it doesn’t seem to work. I saw there is an option for an exchange so I started that process but will I be charged shipping to send back the defective product? I got free shipping on the original order, since it was defective out of the box and the only thing I’ve ever needed to return, can the shipping cost be waived since I’ve requested an exact replacement?

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- hsn_joel
- Moderator
- 01.26.22 5:10 AM
So sorry for the delayed reply. Since it’s defective, we can waive the shipping charge for you. By chance, do you have the order number? We’ll waive the shipping fee right away.
- HSN_Krissy
- Moderator
- 01.27.22 9:33 PM
Hi @lorrmazi, I’ve waived the fee associated with the return label, so you won’t be charged to return your defective item.
- lorrmazi
- 01.30.22 7:49 PM
Thank you so much! Got the replacement yesterday and it works perfectly!

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01.30.22 7:49 PM

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