Duplicate order received
Hello, I ordered and paid for 1 LG Sunset Tracfone but received two with the same tracking number from UPS. I talked to someone on the HSN chat yesterday and they said they’d send a prepaid return shipping label. My question is why does this other person who posted in this forum (Duplicate Order Received Wrapper7 | VISITOR | 05.21.2016 2:04 PM)
get to keep their duplicate item which is worth more than mine and I have to send mine back? Thanks.
Thanks that’s good to know!
?, you don’t have to send it back if you don’t want to, even if you’re sent a shipping label.
There’s a federal law that says if you receive unordered merchandise, you can consider it a gift and keep it free. The seller isn’t even allowed to bill you for it. It’s also the law in many (if not all) states.
Do a web search for unordered merchandise, and read the article by the FTC (Federal Trade Commission).
Posted in Customer Service
07.01.16 1:58 PM