Don’t understand this
I ordered item #469-976 Highgate Manor Madeleine plush Jacquard trim blanket pink and it says I returned it. I have been waiting for it to come. I received my stuff today and no blanket. Looked at email and it says I returned it. I didn’t return I never got and I really wanted it and now it’s sold out. #1349313216 I don’t understand this when I never received it. Barb
Thanks so much Sarah I guess I didn’t really need it.
I am sorry this blanket did not arrive as expected. I checked your order and it looks like there was an issue with our inventory and so we had to cancel this order. The original hold on the funds will be returned within the next 72 business hours, which is what you’re seeing as a refund. Since this is not available for re-order, I issued a Spendable Kash credit of $10.00 to your account as an apology. The Kash is in there now and can be used immediately, if you don’t see it at checkout then just sign out of http://www.hsn.com and then back in.
Posted in Customer Service
10.13.15 12:59 PM