Denied flex pay, still charged
I was denied flex pay on an item and my hsn card was still charged. How long does this take to come off? I need it off immediately.
Sorry to hear this happened, @diveka. We’ll send a reverse authorization to Comenity Capital Bank to let them know we’re not collecting the funds for the order so they can remove the hold. It should take no more than 3 business days for the hold to be removed from the card.
Posted in Customer Service
12.01.18 6:39 PM