demanding damaged merchandise back
In October I ordered a set of 2 HGTV lanterns. When I received the box there was only one lantern. I emailed customer service and was told that they were sorry, keep the one I have and they will send out a new shipment free of charge. The box was shipped out Oct 31st I believe and both lanterns were in the second shipment. Today 12/6/2016, I received an email from HSN saying that they have not received the first shipment back from me and if they don’t receive it, I will be charged for it. So much for being nice. I do not have any of the original packaging plus this will cost me money to send it back and it was not my mistake. So I will be sending the one lantern back plus the second shipment and cancel all future orders with HSN. They will probably close my account since I will be returning quite a bit back to them but that is terrible customer service to fix their mistake and then say nevermind we take that back we do want to inconvience you by sending the one back to us.
I am sorry for the confusion with this order. Unfortunately this was an exchange and so the single lantern did need to be returned. I see the original email was worded a little strangely and I can certainly understand why you thought you should keep this. I have requested this rebill be canceled and you do not need to send this back to us. This is an unusual situation, so I am glad you reached out so we could help clear it up for you.
Posted in Customer Service
12.06.16 9:57 PM