I am extremely ticked off!!! Is this the Christmas shopping season???!!!!! Why in the heck would you mail something and not keep it a secret what it is!!!! First of all arrival said December 8th…I got home with my son on Dec 1st after my grandmother’s funeral and there for the world to see and my son was a Keith Urban guitar! !!! Thanks so much for ruining the surprise! !!!! Are you serious! !! First of all anyone could have picked it up and off it went!!! Second of all that was his only present this year!!! I don’t swear but WTF!!! Why would you do that!!!!! Just insane!!!!! What a disappointment! !!! Would you like to now send him a gift he doesn’t know what it is?????
, I’m so sorry to hear that the surprise was ruined for your son! This is definitely not the experience we want any of our customers to have. I’ve shared your experience with our fulfillment team so we can work to improve the shipping process in the future. I’ve also added a $20 store credit, Spendable Ka$h, to your account as an apology for the experience.
i have a plethora of artisanal items in my gift closet. :catvery-happy:
She left “plethora” and hooked up with “artisanal.”
At least she’s the only one using it, for now, I think.
She does like that word A LOT, but I think Robin has a fun personality too ?. 🙂
Posted in Customer Service
07.22.16 1:20 AM