I returned Item Number 430-156, Antthony Highlander Cable Sweater Coat. The sleeves were too tight and I could not wear it. I compared it to last years sweater coat that I bought from him and it was close to 2 inches less in the width of the sleeves. I requested shipping to be returned to me and all monies to be added to my Spendable Kash account. I noted all of this on my return slip to include the defect. I received an email that HSN has received the item, and with a note that if I had requested Spendable Kash, it would be applied to my account. I checked and the refund is shown, (unsure if shipping has been included), but not posted to my Spendable Kash account. Please check this out. I like Spendable Kash for my returns as the money is already paid by my card. Thank you for yor attention to this matter. Be well, Luelue.
Hello ! I am sorry to see this refund was not issued back as expected. I looked at the order and the refund has already been issued back to the original method of payment- so I am not able to change it to kash. I did go ahead and refund the easy return label for you into kash, the $6.95 is available now. In the future I suggest you call in to customer service to make sure that the return fee is waived before returning if anything is damaged or defective.
I ordered and sent back that cheap Giuliana Rancic jacket and it did not come with a surprise either.
Thought HSN would of said something about this. And big deal, there is always a 20% coupon with the TV. Nothing new there. Sighs!!
Right! What’s a little gift to customers compared to the $$$$ revenues HSN makes. Hello, anyone listening?
I was thinking the same thing, the last AL TV had tea for the Ta-Dah.
HSN is pretending it didn’t promise that each TS in its birthday month would have a surprise "ta-dah!"
However, the hosts definitely said everything would come with a surprise in HSn’s 38th Bday month.
Shame on HSN for over promising and under-delivering. The surprise coulda been something tiny – pill splitter, pill case, coupon book.
But it is a good TS at a good value.
HSN’s promise is here:
https:/ www. hsn. com/. content/ Birthday/77
Why HSN? All the hosts definitely stated there will be a birthday surprise with the TS each day for the whole month of July. What happened today? We loyal customers need surprises especially from Andrew Lessman. Please let us know why we didn’t get one today. Thanks.
Good question. Why no Bday surprise?
I do love the UFF TS, though. It has made such a difference for my DH.
Posted in Customer Service
07.26.15 5:50 AM