Dec 24th Post not yet responded to.
I posted on Dec 24th re: Hosts/Hostesses chatting constantly with producers, especially later at night, and also the set changes on air. No response yet to my Dec 24th post. I’m sure I’m not the only customer who feels this way about this. I would really appreciate it if this annoying and innappropriate on-air activity would stop. Please be so kind as to address my concerns.
Hi , thank you for sharing your feedback with us. We welcome comments that let us know what our viewers would like to see on our broadcasts.
I have always loved long dusters(the coats,not the cleaning kind,LOL),so when Maggie Sweet had 1 a few yrs ago,I called in to order and they asked if I would like to talk to Daniel and Bobbi.I said sure.
I did not have to wait long,talked to both of them and asked him a few questions.Thankfully they could understand my Southern accent.LOL.
Both of them were very nice and I did not get cut off.Course I talked about the item and not myself.:smileywink:..I had it recorded on my DVR for quite a while until they replaced my receiver.
Something that might entice you to call in: Sometimes the hosts and vendors give products away, not to everyone that calls. I’ve seen some very expensive products given away and they aren’t even related to the product being shown.
Come on folks: CALL IN!!!!
Hi flyby2, years ago I called in for Signature Club A. I was on hold too long so I hung up, lol.:womanhappy:
Yes I did on Carol’s daughter shampoo It was nerve-racking. I love her product’s it gave me very much volume to my hair. I was so nervous that I hung up before I even say goodbye after talking for a few minutes. It was awesome . Wish I wasn’t such a scaredy-cat.
I was lucky enough to be a model for one of the Hot In Hollywood items. This was when you had filled out a form and then several months later a call is received to inform you that you will be receiving one of her items in the mail and to take photos of you wearing the item which will be used on TV. When the time came for me to call in I was so impressed with how Lori and Colleen seemed to know I was surprisingly shy on air and helped me get over it. I had received two items and forgot all about the second item!! I felt badly about not mentioning the second item.
That’s great advice, FaireMaiden, but I still will avoid calling in. Don’t need the unnecessary "stage fright" or "phone fright" hyperventilation. :womanlol: I’m also a blurter and know that I’d crack under stress and share way too much information. LOL
Oddly, before I started ordering online, well, before ordering online was even an option, I was asked every other purchase to talk online. I only did a couple of times, I get nervous. Several times I hung up while waiting and then just started saying no.
I have called into on air shows several times & yes it is intimidating & nerve racking but it is fun to be able to chat with the host & guest especially about a product you love…Faire Maiden offered some great tips & I would just like to add that like anything with some practise it gets easier each time 🙂
So much wisdom and expertise in our community! Thank you FaireMaiden for sharing you Live On Air experience with us. Maybe someday I will call in………
Thursday, Aug 20-2015… flyby, yes, sort of. One night, in October of 2013, I just happened to be flipping through the channels on TV when I caught Wolfgang Puck selling his brand-new appliance: a ‘Rapid Pressure Oven’.
Now, I always order online but, since my husband was on the computer embroiled in an intense political debate, it would have made him livid if I had asked him to get off the computer so I could order something, *lol*. So, instead, I called HSN on the phone to place my order.
It was at this time that the Rep asked if I would like to speak ‘live’ with Wolfgang and the Host. I said ‘yes’. I didn’t wait long… a couple of minutes. So, in actuality, I didn’t call-in on my own to give a Testimonial, rather, one was solicited from me.
Now then, the problem with many Testimonials is that people are very nervous about speaking in these kinds of ‘live’ situations. After all, ‘public speaking’ is the #1 ‘fear’ of all people.
It really takes some ‘concentrated forethought’ as to what one wants to express. Hearing callers blather on about their family’s, their health problems, their dear-departed, etc. is a total turn-off to everyone listening.
The whole purpose behind Testimonials, (from HSN’s point of-view), is to help the Vendor, and HSN, sell the product. Which translates into– 1. Why did you buy it? 2. Why would you recommend others to buy it? 3. How has it helped you/enhanced you?
It’s strange to give these Testimonials ‘live’ because– 1. You have to turn the sound off your TV, and 2. There is always a ‘time-delay’ of a few seconds between them speaking and you being able to respond. Example:
‘Good morning, flyby2! So glad to be able to speak to you. Tell us, what prompted you to buy this product?’
If you haven’t turned the sound completely off your TV but have, instead, turned it down to low, you can hear them asking you this question on the TV, but it hasn’t come thru the telephone yet. Rather, a few seconds go by before you hear all this on the phone and are then able to respond to it.
Thus, your brain is going nuts between hearing what they’ve said on the TV and the deep void of nothingness on the phone, *lol*. It can be a bit disconcerting; which is why it’s best to turn the sound completely off the TV and instead just talk to them on the phone as if there was NO TV involved in this process at all.
So, my advice is this. If you want to give a Testimonial–
1. Get a piece of paper and a pencil and write down exactly what you want to say… just the highlights will do… the points which I mentioned above.
2. DO NOT speak of and/or blather on about your personal life and/or the problems plaguing your life, *lol*.
3. Be sure to hit the DVR/Record button on your TV when waiting to ‘go on’. You’ll really enjoy being able to later watch/hear your encounter ‘live’; and,
4. Lastly, BREATHE! It will help keep you relaxed, poised, and confident in the fact that what you have to say will be of value to others… after all, it may be HSN’s purpose to help SELL the product, but it’s OUR purpose to help others in making the decision to do so.
I still have my DVR’d ‘live’ encounter with Wolfie from two-years ago. My friends and family have all gotten a kick out of watching it, *lol*. And, I’m also still using my Wolfgang Puck ‘Rapid Pressure Oven’… and love it just as much today as the day I bought it!
Posted in Customer Service
09.20.15 10:43 PM