All of the games work on my computer except the Puzzle. It shows me a commercial and then goes to an all white box with no words telling me I need something. I have read others can’t play either. Do you know there is a problem and if so when will it be fixed? Obviously you cannot have a chance at the daily prize if you can’t play the game!!!!
I am using a Mac and Chrome browser.
The puzzle is nothing more than a white box on both Chrome and IE
Sorry for the delay, @lemire and thank you for your assistance, @lizzie818. Have either of you tried playing the game though Internet Explorer? Chrome tends to hold on to old cache and cookies which can cause the game not to work. If your other games are working, this may be issue. Rest assured, we are working to clear out these last few bugs. Thank you for your patience and your feedback!
@lemire Hopefully, the mods will see this soon I had that happen to me last night on a different game and browser. I just tried the puzzle on Chrome (but I’m on a Windows computer) and it came up for the first time I can remember without the commercial. I saw where someone posted they were getting the commercial about every 3rd puzzle. I wonder if you could get to play by using your back button to get out of the white box and reopening the puzzle again. Maybe you can trick it into thinking you viewed the commercial and get it to come up without it.
Posted in Customer Service
11.12.17 5:50 AM