Customer service nightmares
Really disappointed with Kim and Steve in customer service. After canceling the third order in 6 months one apparently because they failed to charge me sales tax for Oklahoma (is that my job?) I was told by Kim that should couldn’t transfer me to another employee after she couldn’t explain the errors. Finally transferred to her supervisor only after I asked who she worked for only to be told by Steve that, “I don’t know what to think anymore”. And by the way, no email address to correspond with anyone at HSN only a voice mailbox from Michael Reierson’s office which I suspect will be handled (or likely not handled at all) by a secretary (their term) who will take no responsibility for the errors.
All I can say is that at this rate, I will NEVER purchase from HSN again. You’ve lost my business and I predict that many others have had similar experiences.
I’m sorry to hear about this issue. Generally tax issues are all handled by the automated system, so not sure why this is happening. I’d be happy to take a look, can you please forward the email you received from the tax department to us at HSNSocialCare@hsn.com?
Posted in Customer Service
04.17.18 10:29 PM