Customer Service doesn't care that I can't place an order
I’m a long-time customer that has purchased tons of products from HSN. When I order expensive products I have them shipped to my UPS store address. HSN abruptly stopped letting me ship to that address because they say there is a “problem” with the address–but they won’t tell me what the problem is even though they do know it has nothing to do with me. I literally cannot place an order if I try to ship to my default address; it won’t process. I can’t get a straight answer from anyone about fixing this. I spoke to a supervisor tonight who had absolutely no concern for me as a loyal customer. She wanted to refer me to some other department which would take several days to look into the problem. Meanwhile the jewelry item I was trying to order was selling out. First I had a rude agent tonight and then the supervisor was only a slight improvement. Any retailer of their size ought to be able to override their computer system and allow me to process my orders as I have done numerous times this year. I don’t know how this company survives or makes any money with such inadequate support for PAYING customers who are actually trying to by high ticket items. This problem has persisted for months and HSN has done nothing to fix it. I guess I need to take he hint that they do not value me as a customer and close my account.
- This topic was modified 1 year, 8 months ago by gigi442.
You don’t understand. That is a problem. If I can’t ship a package to a safe location then I’m not going to order it. I don’t want an expensive piece of jewelry or electronics sitting in my mailbox or at my front door until I arrive home late from work at night and hope that no one has taken it. I think HSN could find a way to fix this problem if it wanted to. Ask your tech people, I’m sure they can figure something out. I don’t even write code and I know this is not a difficult problem. If you can’t fix it then please elevate it to someone who can. This is a very simple problem to correct if you want to take care of your customers. Just because you don’t know how to fix it does not mean it can’t be done, because I know that it can. It has been corrected before.
@gigi442, I’m very sorry to see this is still an on-going issue. I’m also sorry to see you had to experience any rudeness during your interactions with us. We value you as a great customer but unfortunately we’re unable to override our system when it comes to this situation. Please remember you shouldn’t have any problem placing orders, we’re just currently unable to ship your orders to your UPS store address.
Posted in Customer Service
10.25.17 3:22 AM