Customer Service/Dispute Resolution Contact Info

goldenrams
06.27.24 2:33 PM

Anyone have contact info for Dispute Resolution? After ordering 4 pairs of DG2 pants on April 1, i needed to exchange 2 pairs for different sizes. Contacted Customer Service with exchange info on 4/28/24. Advised they would mail out new sizes. Email that I received shortly after showed they had incorrectly exchanged for wrong sizes. Called back, and issue corrected. On June 4, i recd a letter saying that i was going to be billed for an additional pair as only one pair returned. WRONG. Both pairs that were to be exchanged were returned using their shipping label on April 30. Situation documented and I was assured problem would be corrected. On June 25, recd 2nd letter saying that one pair of pants had not been returned. Reviewed situation with rep who again documented. He advised me there were no prior notes in my file. He to send info to Dispute Resolution. Rep told me there is no Customer Service email address where customers can document a situation such as this. HSN has also charged my credit card for this error.

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- HSN_Angela
- Moderator
- 06.27.24 5:25 PM
I’m truly sorry that you’ve been through so much, @goldenrams! Thank you for letting us know. I’ve sent a request to our disputes department to get this corrected. They may reach out for additional details, but you should see your refund within 7-10 business days and I have noted your account about this.
- goldenrams
- 07.01.24 2:03 PM
I appreciate that this order/exchange issue from April 1, 2024 has been resolved, and, hopefully won’t be getting another letter and charge on my credit card. Thank you for your involvement.