CS email not working
Hi, I have tried to access the option to email customer service but I have gotten an error message every time. I have an issue with the Anthony Robbins Ultimate Edge set that I ordered. Multiple cds do not play or play half-way through and then quit. When I checked the packaging slip, I see there is no pre-paid postage. This item is not only defective but it is expensive. It is not only expensive, but it is going to cost a LOT to mail back. Since this item is defective, shouldn’t there be something to assist the customer so that another payment not only isn’t taken out but also that it can be returned at the company’s expense. Thanks for your help!
, I’m very sorry to see you’re having trouble contacting Customer Service. I’m also sorry to see the discs aren’t working. I have requested a return label be emailed to the email address we have on file. You should get it within 2 hours. I have also moved your next FlexPay to 3/1 so you have time to return before anther payment comes out. Please let me know if there is anything else I can assist you with.
HI, I know it’s your job, but I am betting that you and the other mods really get tired of trying to cover up mistakes that are not your fault. Most of us do understand that is the case, but it doesn’t make it any easier to accept.
Bingo ~ I bought 1 item because I had Spendable Ka$h — couldn’t use the discount on that, supposedly. I won’t be buying anything else, either. I’d rather be appreciated as a customer, not cheated. Yep, I said it — CHEATED. That don’t fly where I come from. We’re still men and women of our word ~ not cheaters.
I too wondered the legality of this sneaky move. Except I’m not going to raise my BP or call my lawyer over this waste of stress that HSN is to me now. I’ll just take my hard-earned dollars to a respectable, honest, trustworthy company that values their customers. Enter the 21st century, !
I didn’t make one peep on the forums during the shipping fiasco which had my item on hold for 3+ weeks, and this is how you respond…classy.
Boooooo HSN… You WRONG and RAGGEDY!!!:womanindifferent::smileysad:
This is just not right. and I wonder if it’s even legal. There should also be a banner on all AL item pages informing people of this. Many of us wait for his visits because there are price breaks and planned on using this coupon. The coupon is basically worthless if it can’t be used now With the special pricing. Shame on HSN!
I am really disappointed that HSN changed the dates to honor the coupon customers received when buying Andrew Lessman in October. So buying had no advantage over not buying /ALL get the same sale price.
I COMPLETELY understand it not being valid for the TS but it should be valid on sale items .
I called and the CS told me the dates were changed by HSN and she could not over ride their decision .
WRONG is WRONG …. real bad choice made in my opinion . I also have made a choice, not buying.
What this says to me: You’re breaking your promise. You’re not honoring what you offered.
What I say to HSN: I’m done with you.
Posted in Customer Service
12.04.16 3:26 AM